Privacy Policy and Terms of Use

American Glass Research (“Company”) respects the privacy concerns of the users of its Website and it’s training services platform provided therein (“Sites” and “Services”). Company thus provides this privacy statement to explain what information is gathered during a visit to Sites and how such information may be used.


As a general policy, no personally identifiable information, such as your name, address, or e-mail address, is automatically collected from your visit to Sites. However, certain non-personal information is recorded by the standard operation of Company’s internet servers. Information such as the type of browser being used, its operating system, and your IP address is gathered in order to enhance your online experience.

Sites’ various registration forms, purchasing paths, mailing lists, downloads, special offers and surveys may request that you provide contact information such as your name, mailing address, e-mail address, demographic information, and/or personal preference information. When you provide this information, you imply consent to its use as necessary for Company legitimate business interests, including without limitation the improvement of Company Products, Services, contents of Sites, emails about registrations, various course content, changes to the courses, your course progress, or other related Services.


Security for all personally identifiable information is extremely important to Company. We have implemented technical, administrative and physical security measures to attempt to protect your personally identifiable information from unauthorized access and improper use, on-line or off-line. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.[DB1] [DB2]  We continually review all security measures and update them when appropriate. Unfortunately, no data transmission over the Internet can be guaranteed 100% secure. As a result, while we strive to protect your personal information, Company cannot ensure or warrant the security of any information you transmit via the internet. By transmitting any such information to Company, you accept that you do so at your own risk.

You may not purchase any Service from Company unless you are of minimum Legal Age, or older.

Personal information is never sold or leased to any third parties.


Company may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference, either intentionally or unintentionally, with Company’s rights or property, other users of Sites, or anyone else that could be harmed by such activities. Company may also be required to disclose personal information in response to lawful requests by public authorities, including the obligation to meet national security or law enforcement requirements.


Company may also share such information with Company business and promotional partners. In general, the third-party providers used by Company will only collect, use and disclose your information to the extent necessary to allow them to perform Services they provide to Company.

Once you leave Company Sites, or are redirected to an unauthorized third-party website or application, you are no longer governed by this Privacy Policy or Company’s Terms of Service.


A third-party service provider such as a payment gateway or other payment transaction processors may be used. For these providers, Company recommends that you read their Privacy Policies so you can understand the manner in which your personal information will be handled.  When using authorized payment processors, payments are encrypted and adhere to the Payment Card Industry Data Security Standard (PCI-DSS), as managed by the PCI Security Standards Council.

Company does not store any credit card information it may receive in regard to a specific transaction and/or billing arrangement, except as necessary to complete and satisfy its rights and obligations with regard to such transaction, billing arrangement, and/or other activities as authorized by the user supplying the information.


Company is not responsible for the content or practices of third-party websites that may be linked to Sites. Company is also not responsible for any information that you might share with such linked websites.


Company’s Sites and various information that may be collected are operated on servers located in various jurisdictions, including the United States. When you access or use Sites and/or Company Services, personal information about you may be transferred to other locations. Company’s policies ensure that such personal information is protected to the same standard when processed by any Company entity or office around the world and that appropriate contracts containing standard data protection clauses, approved to protect that information and the rights of individuals, are in place.

If you elect to proceed with a transaction that involves a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.


Guests of Sites are solely responsible for the content of messages they post on Company’s forums, such as chat rooms and bulletin boards. Users should be aware that when they voluntarily disclose personal information in these areas, that information can be collected and used by others and may result in unsolicited messages from other people. You are responsible for the personal information you choose to submit in these instances. Please take care when using these features.


Sites provide you the opportunity to opt-in to receive communications from Company at the point where we request information about you.

You may also choose to confirm that Company does not use your personal information in certain ways and/or to otherwise “opt out” of certain uses of that personal information, including without limitation (i) when your personal information may be disclosed to a third party unrelated to Company and/or parties directly related to providing Services and/or (ii) when your personal information may be used for a purpose that is materially different from the purpose(s) for which it was originally provided by you and therefore authorized by you for applicable use.

In order to achieve removal from any list, please follow the specific instructions set forth within the communications you receive from Company which you no longer wish to receive.

If you have other questions about how Company may use your personal data, please contact Company at with the words “Privacy Request” in the subject line.


At any time, users may contact Company to review and edit the personally identifiable information Company has collected about you. If you discover errors, please notify Company and the information will be corrected. To review the personally identifiable information that Company has collected about you, please send an email to with the subject line: “Personal Information Review Request.”


Users may also request that Company delete existing information or user account(s) and any related data at any time. If you wish to delete your information or account(s), please email Company at with the words “Delete Account” in the subject line.

If you do not have a user account and wish to delete your email address or other personally identifiable information that you might have provided through your use of Sites, and/or in pursuit or use of any Services, please email Company at with the words “Delete My Information” in the subject line.


Cookies are pieces of information that a website transfers to an individual’s computer hard drive for record keeping purposes. Cookies make using Company Sites easier by, among other things, saving your passwords, preferences, or previously viewed pages, and may be used to track your engagement activity, and make analysis of your sessions. These cookies are restricted for use only on Company Sites, and do not transfer any personal information to any other party.

Most browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or indicate when a cookie is being sent. Please consult the technical information relevant to your browser for instructions. If you choose to disable your cookies setting or refuse to accept a cookie, some parts of Sites or Services may not function properly.


Neither Company nor Sites knowingly permit the use of malware, spyware, viruses, and/or other similar types of software.


If you have any complaints or concerns about Company or about this privacy statement, please contact Company: Via email:, or Via regular mail:

American Glass Research

Attn: Privacy Policy/Legal
603 Evans City Road

Butler, PA 16001 USA

Information provided by you via general email inquiries to Company, such as your email address, is used only to respond to your inquiries in the ordinary course of business, and is never stored and never shared with third parties.


By using Sites or Services, you accept the policies and restrictions set forth in this Online Privacy Policy. If you do not agree to this policy, please do not use Sites or Services.


We reserve the right to modify this Privacy Policy at any time, and changes and clarifications will take effect immediately upon their posting. Once posted, you are bound by any such revisions and should therefore periodically visit this page to review the then current Online Privacy Policy to which you are bound.

Last Updated: February 17, 2021

Revision: Privacy Statement, Final - 07



American Glass Research – Terms of Use

These Terms of Use apply to American Glass Research (“Company”), who provides access to on-line resources (“Sites”), either for free or for purchase, from which they provide training services (“Services”). By using Sites & Services, you agree to these Terms of Use.  Please read them carefully.


By accessing and browsing the Company’s Sites, as well as any connected websites operated by Company or authorized third party, you accept, without limitation or qualification, these Terms of Use and all applicable laws governing them.

By registering for Services, consent is given for application details to be used by Company or provided to a third party who is involved in the providing of Services. Such third party may have policies which apply to use of their services and you are required to adhere to such policies.

Company also reserves the right to change these Terms of Use from time to time, and your continued use of these Sites and Services constitute your acceptance of and agreement with any such changes.


Company intends to provide training courses, webinars, videos, articles, news, general information, tests, surveys, and other information on Sites and related sites, including Services. Services are intended to be viewed by the Registrant only.  

You may not, and these Terms of Use do not give you permission to, record, reproduce, reverse engineer, decompile, disassemble, modify or create derivative works with respect to Sites, Services, or any content, information or functionality contained therein.  

Registrant will keep all Services confidential, and will not sell, auction, loan, rent, give away, describe, summarize, or otherwise reveal Services or their contents, to any other person or entity - including the live broadcasts and any authorized recordings.

No printing of Services is permitted. Services and all copyright and other proprietary notices contained in the original Services are retained on any copies of Services, no matter the format.

Under certain and specific agreement by Company, each registrant may be granted a limited, nonexclusive license to download Services or may purchase a printed copy of Services separately by contacting Company, but only for personal use as set forth in these Terms of Use and those of the license.

You may not purchase Services unless you are of minimum Legal Age, or older.


Subject to your compliance with these Terms of Use, Company grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access, view and make personal and non-commercial use of Services.

This license does not include any resale or commercial use of any Service, or its contents; any derivative use of any Services or its contents; either by you or by and for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools.

The licenses granted by Company terminate if you do not comply with these Terms of Use, and violation of these terms may be subject to monetary damages and penalties.

Company reserves the right to limit your authorized use of Sites, remove or edit content, set an expiration date of content access, cancel any orders, or terminate access or accounts should Company determine a violation of these Terms of Use, or a violation of any other rules or conditions of Company.

Company further reserves the right to refuse access to Sites and/or Company’s content, products and/or services to anyone at its sole discretion.


Sites, including all training and related materials that may be provided through Sites or Services, and all intellectual property rights included in or related to Sites or Services, including but not limited to any information databases, videos, HTML/CSS, JavaScript, graphics, voice, and sound recordings, artwork, photos, documents, and text as well as all other materials, (collectively referred to as the “Content”) are owned or licensed by Company, and all rights, title and interest in and to Sites, and the related intellectual property rights, remain Company property (or the property of the respective authorized licensors).

Any unauthorized use of Content may violate the rights of Company and/or third parties, as well as the laws of privacy and publicity, and other regulations and statutes. Company trademarks, copyrights, service marks, proprietary notices or legends, and trade dress, may not be used in connection with any product or service that is not property of Company, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Company. All other trademarks not owned by Company that appear in any Services are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Company.

If you believe that your intellectual property rights are being violated and/or that any work belonging to you has been reproduced on Sites or in Content in any way, you may notify the Intellectual Property Department at Company, at 615 Whitestown Road, Butler, PA 16001, USA. Please provide your name and contact information, the nature of your work and how it is being violated, all relevant copyright and/or trademark registration information, the location/URL of the violation, and any other information you believe is relevant.

Some Services provided through Sites are provided in exchange for a fee.

Payment for pre-arranged Services is due in accordance with special agreement with Company, as confirmed at the time of quotation and/or order placement. Whether with special agreement, or without special agreement, full and complete payment for arranged Services are due in advance of Services provided. Company reserves the right to limit your authorized use of Sites and/or Content, or to terminate your access if these Payment obligations are not successfully satisfied.

Company may, in its sole discretion, refund all, some or none of the initial fee charged for any use of Sites and/or Content. Company has the right to refuse any refund request thirty (30) days after payment for use of Sites and/or Content, either pursuant to Company’s customer license agreement or otherwise, regardless of the reason for disruption.


You Agree to be bound by the terms of our Privacy Policy (see Here), which is incorporated herein by reference into these Terms of Use. Company cannot insure that all personal information will never be disclosed in ways not otherwise described in the Privacy Policy.



You are responsible for maintaining the confidentiality of your account and password with Company, Sites, Services, and Content, and for restricting access to your computer, and you Agree to accept responsibility for all activities that occur under your account or password.  


Company attempts to be as accurate as possible in the information provided on Sites or in any part of Services, including any training programs provided by Company. However, Company does not warrant that the content of Services is accurate, complete, reliable, current, or error-free.  Services made available to you through Sites are provided by Company on an "as is" and "as available" basis.

Company makes no representations or warranties of any kind, express or implied, as to the operation of Sites or other services provided by Company, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose.

Company shall not be responsible for any performance or service problems caused by any third-party website or third-party service provider. Any such problem shall be governed solely by the agreement between you and that provider.

Company does not warrant that Sites or Services are free of viruses or other harmful components. You assume all responsibility for the cost of all necessary repairs or corrections.

Company has the right, but has no obligation, to remove content and accounts containing materials that it deems, in its sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use.


Company does not have any liability whatsoever for the unavailability of Sites or any Services. Company shall also not have any liability for any delays or service interruptions caused by Company, any third-party acts or any other web host provider or the Internet infrastructure and network external to Sites, or for inaccurate information or failure to update information provided via Sites.  In no event shall Company be liable for any direct, indirect, consequential, incidental, special, punitive or exemplary damages, whether foreseeable or not, including, but not limited to, damage or loss of property, equipment, information or data, or for any loss of profits, revenue, or Goodwill in connection with your use of Sites or Services provided via Sites, regardless of whether it was known or should have known of the possibility of such damages. The limitations of liability provided in these Terms of Use inure to the benefit of Company, its affiliates and their respective officers, directors, members, employees, attorneys and agents.


Sites are managed and controlled by Company from its headquarters in Pennsylvania, USA. They can be accessed from the United States, as well as from other countries around the world. As each of these places has laws that may differ from those of Pennsylvania, or the USA, by accessing Sites, you Agree that these Terms of Use and your use of Sites shall be governed in all respects by the internal substantive laws of the Commonwealth of Pennsylvania, United States of America, without regard to conflict of law provisions. Any claim brought by you against Company arising out of or relating to these Terms of Use, the Privacy Policy, Sites, Services, shall be brought within six (6) months of the event out of which such claim or action arose, and shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted exclusively in Pittsburgh, Pennsylvania, USA, and judgment on the arbitration award may be entered into any court having jurisdiction thereof.


You agree to indemnify and hold Company and each of its directors, officers, employees, and agents, harmless from any and all liabilities, claims, damages and expenses, including reasonable attorney’s fees, arising out of or relating to (i) your breach of this Agreement, (ii) any violation by you of law or the rights of any third party, (iii) any materials, information, works and/or other content of whatever nature or media that you post or share on or through Sites, (iv) your use of Sites or Services that Company may provide via Sites, and (v) your conduct in connection with Sites or Services or with other users of Sites or Services. Company reserves the right to assume the exclusive defense of any claim for which Company are entitled to indemnification under this Section. In such event, you shall provide Company with such cooperation as is reasonably requested by Company.

Last Updated: February 18, 2021

Revision: Terms of Use – Final - 07


Previous Privacy Statement 2014

1. Collecting Information
We collect information from you when you subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To send periodic emails
    (the email address you provide for order processing, will only be used to send you information and updates pertaining to your order)

2. Protecting Information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

3. Using Cookies
Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits.

4. Disclosing Information to Outside Parties
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

5. Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

6. Your Consent
By using our site, you consent to our privacy policy.

7. Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.