Bill has been with American Glass Research since 1998 following 8 years as a Research Engineer with Harbison-Walker Refractories. His principle areas of responsibility include operational management of the testing laboratory. This includes project scheduling, laboratory equipment and workforce performance and coordination of customer communications. In addition, his background includes expertise in qualification and proof-of-design testing projects as well as fracture diagnosis. He is a principal instructor for the fracture seminars, design seminars and pharmaceutical seminars. He has been issued a U.S. Patent and he holds a Bachelor of Science degree in Ceramic Engineering from Alfred University.